At LuxeStone Jewels, we want you to be happy with your purchase. If you are not completely satisfied, we accept eligible returns and exchanges subject to the terms below.
RETURNS ELIGIBILITY
Items are eligible for return only if they are unused, unworn, and returned in their original condition with original packaging and certificate. Returned items must show no signs of wear, damage, or alteration. Returns must be requested within 15 days of the date the order is delivered.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
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Customized or personalized jewelry
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Engraved items
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Discounted or sale items
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Items damaged due to misuse, negligence, or normal wear and tear
Returns will not be accepted for items that do not meet these conditions.
RETURN REQUEST PROCESS
Please contact us at info@luxestonejewels.com before sending any item back.
Once your return is approved, we will provide return instructions. Please do not send a return to us without receiving return authorization.
Approved returns must be shipped within 5 business days of receiving the return instructions.
EXCHANGES
Exchanges are permitted only for eligible items and are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.
Exchange items must meet the same condition requirements as returns.
RETURN SHIPPING
Customers are responsible for the item until it is delivered to LuxeStone Jewels. We strongly recommend using a trackable shipping service with appropriate insurance. LuxeStone Jewels is not responsible for items lost or damaged while being returned by the customer.
INSPECTION AND APPROVAL
All returned items are inspected upon receipt. Luxestone Jewels reserves the right to refuse a return or exchange if the item does not meet eligibility criteria.
REFUNDS
Approved refunds are processed to the original payment method after inspection. Refund processing times may vary depending on the payment provider.
Original shipping charges are non-refundable unless required by law.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us at info@luxestonejewels.com as soon as possible, preferably within 48 hours of delivery, and provide photos of the item and packaging.
We will review the issue and, where appropriate, provide a replacement, repair, or refund.
ORDER CANCELLATIONS
Orders can only be canceled before they are processed or shipped. Once shipped, orders cannot be canceled.
POLICY UPDATES
LuxeStone Jewels reserves the right to modify this Returns & Exchange Policy at any time without prior notice. Changes will take effect immediately upon posting.
CONTACT INFORMATION
For questions regarding returns or exchanges, please contact us at:
LuxeStone Jewels
Missouri 63005, United States
Phone: +1 (636) 628-1325
Email: info@luxestonejewels.com
