This Returns & Exchange Policy explains the conditions under which Luxestone Jewels accepts returns and exchanges.
RETURNS ELIGIBILITY
Items are eligible for return only if they are unused, unworn, and returned in their original condition with original packaging. Returned items must show no signs of wear, damage, or alteration.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
-
Customized or personalized jewelry
-
Engraved items
-
Discounted or sale items
-
Items damaged due to misuse, negligence, or normal wear and tear
Returns will not be accepted for items that do not meet these conditions.
RETURN REQUEST PROCESS
To request a return, customers must contact Luxestone Jewels before sending any item back. Returns sent without prior approval may not be accepted.
Once a return request is approved, customers will receive instructions for shipping the item back.
EXCHANGES
Exchanges are permitted only for eligible items and are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.
Exchange items must meet the same condition requirements as returns.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as Luxestone Jewels is not responsible for items lost during return transit.
INSPECTION AND APPROVAL
All returned items are inspected upon receipt. Luxestone Jewels reserves the right to refuse a return or exchange if the item does not meet eligibility criteria.
REFUNDS
Approved refunds are processed to the original payment method after inspection. Refund processing times may vary depending on the payment provider.
Original shipping charges are non-refundable unless required by law.
DAMAGED OR DEFECTIVE ITEMS
If an item arrives damaged or defective, customers must contact us as soon as possible after delivery with supporting images. We will review the issue and provide a suitable resolution, which may include a replacement or refund.
ORDER CANCELLATIONS
Orders can only be canceled before they are processed or shipped. Once shipped, orders cannot be canceled.
POLICY UPDATES
Luxestone Jewels reserves the right to modify this Returns & Exchange Policy at any time without prior notice. Changes will take effect immediately upon posting.
CONTACT INFORMATION
For questions regarding returns or exchanges, please contact us at:
Luxestone Jewels
Missouri 63005, United States
Phone: +91 9876543210
Email: info@luxestone.com
