At LuxeStone Jewels, we carefully package every order to help ensure it arrives safely and securely.
ORDER PROCESSING
All orders are processed after successful payment confirmation. Orders are prepared and dispatched within standard business timelines. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be extended. In such cases, customers will be notified where possible.
SHIPPING METHODS
We use reliable third-party courier and logistics partners to deliver orders safely and efficiently. Shipping methods and delivery options may vary based on location and order size.
Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed.
DELIVERY TIME
Estimated delivery times are provided for reference only and may vary depending on:
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Shipping destination
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Courier service
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Customs clearance
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Weather conditions or unforeseen delays
LuxeStone Jewels does not guarantee delivery dates and is not responsible for delays caused by carriers or external factors beyond our control.
INTERNATIONAL SHIPPING
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Customs processing times may cause delays beyond estimated delivery timelines.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that an address change can be made after an order has been processed or shipped.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply before the order can be reshipped.
ORDER TRACKING
Once an order is shipped, tracking information will be provided where available. Customers are responsible for monitoring shipment progress using the tracking details provided.
LOST OR DAMAGED SHIPMENTS
If an order arrives damaged or is lost in transit, customers must contact us as soon as possible after delivery. We will work with the courier to investigate and resolve the issue where applicable.
LuxeStone Jewels is not responsible for damage caused after delivery or for packages marked as delivered by the courier.
DELIVERY CONFIRMATION
Once a shipment is marked as delivered by the courier, LuxeStone Jewels is not responsible for theft, loss, or damage at the delivery location.
CHANGES TO SHIPPING POLICY
We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will take effect immediately upon posting.
CONTACT INFORMATION
For questions about shipping or delivery, please contact us at:
LuxeStone Jewels
Missouri 63005, United States
Phone: +1 (636) 628-1325
Email: info@luxestonejewels.com
